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Privacy Policy
Parramatta Funerals acknowledges the Australian Privacy Principles (‘APP’) in the Privacy Act 1988 (Cth) (‘Privacy Act’) is the privacy law in Australia that consists of a set of principles that serve as guidelines for managing personal information collected by organisations.This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in Privacy Act 1988 (Cth) is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.
Acceptance of Privacy Policy
By engaging with us and providing personal information clients confirm their acceptance of the terms of this Privacy Policy and consent to the use of their personal information in the manner set out in this Privacy Policy.
When do we collect personal information?
We collect personal information from you when you register on our site, subscribe to any newsletter, fill out a form or enter information on our site. We may collect information from you when you visit our social media pages, channels, website, respond on a social media site or when you otherwise interact or transact with us. The types of information we collect from you and the situations in which we collect personal information are outlined below.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To improve our website in order to better serve you.
To follow up with you after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards and/or Malware Scanning. This is because we only provide articles and information. We never ask for credit card numbers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.We use cookies to understand and save the user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are all a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.If you turn cookies off it will turn off some of the features of the site.
Do we use cookies?
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may exclusively share your information with our independently owned and operated funeral infrastructure provider Picaluna Funerals.
Additionally, we organise and run funerals Across the greater Sydney region. This means your personal information will be shared, electronically and via hard copy with the crematorium or cemetery you choose to plan and conduct a funeral for the deceased. Various companies own these large infrastructure assets and we advise you to contact the individual cemetery or crematorium chosen to hold a funeral for the deceased in your family.
For purposes of conducting a funeral, whether a cremation or burial, we will obtain and retain the personal information and identity required for all NSW Government required documents, identity proof, preparation of the deceased at a mortuary plus arrangement of a death certificate and any other requirements from time to time.
You have full rights to request any of this information at any time, However and almost all cases this information can only be obtained from the next of kin or executor for the deceased, who is probably the person that supply the information in the first instance
Google, Meta or Other Search providers
We may from time to time use Google, YouTube, Meta or other advertising. Each of these platforms have their own independent advertising principles.We have implemented demographics and interests reporting.Third-party vendors such as Google use first-party cookies, for Meta we use a website pixel to track potential client contact information and also to enable us to deliver the services we offer via website.
Privacy Act 1988
The Privacy Act 1988 requires businesses to have a privacy policy. This states exactly the information being collected and those individuals or companies with whom it is being shared.
According to the Privacy Act 1988, we agree to that users can visit our site anonymously.You will be notified of any privacy policy changes on our privacy policy page.
You can change your personal information by emailing us.
In line with the Notifiable Data Breach Scheme, should a data breach occur, we will notify you via email and will notify the Office of the Australian Information Commissioner (OAIC).
Spam Act 2003
The Spam Act 2003 is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
Send information, respond to inquiries, and/or other requests or questions
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with the Spam Act 2003, we agree to the following:
Not use false or misleading subjects or email addresses
Identify the message as an advertisement in some reasonable way
Include the address of our business
Monitor third-party email marketing services for compliance if one is used
Honour opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.
Contacting us
If there are any questions regarding this privacy policy, you can contact using the following information:
In the future, we may use personal information to develop, identify and offer products and services that may be of interest to clients. Such information will only be sent if consent has been given as part of the initial application process.
A client may receive a customer satisfaction survey approximately two weeks after a funeral ceremony or the arrangement of a memorial. This is a highly effective method of gaining feedback from our customers and plays a vital role in measuring, managing and improving our services.
If at any time a client chooses not to receive any future communications about our products or services, they can opt out by contacting us.
Security
Consistent with our commitment to protecting personal information, we make all reasonable endeavours to protect such information securely against unauthorised access, use, modification or disclosure. Client information will be recorded, amended and used only by authorised personnel who are instructed to keep your information confidential.
We take care to ensure that the personal information you give us is protected. For example, all systems we use to digitally store and process your personal information to service your needs have electronic security systems in place, including the use of firewalls, user identifiers, passwords or other access codes to control access to your personal information.
Access and correcting personal information
We take such steps as are reasonable, in the circumstances, to ensure that the personal information we collect, hold, use and disclosure about our clients is accurate, complete and up-to-date. However, the accuracy of the personal information is largely reliant on the quality of personal information that our clients provide to us.Individuals have the right to request access to the personal information that our company holds about them. They also have the right to request personal information to be corrected.
To request access to personal information or seek correction of it, individuals can contact us by emailing us here. We will consider any requests for access or correction and endeavour to respond promptly.
Privacy Complaints
Any concerns, complaints or queries in relation to privacy or the way we collect or handle personal information are to be directed to us, so that we can assess and resolve any concerns. We will endeavour to consider your query and provide a prompt response.
If, after receiving our response, there are still concerns that the privacy complaint remains unresolved, the complaint may be taken to the Office of the Australian Information Commissioner at:
Mail: GPO Box 5288 Sydney NSW 2001
Telephone: 1300 363 992
Website: www.oaic.gov.au
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on this website.
How to contact us about this Privacy Policy
If there are any complaints or questions about this Privacy Policy, contact us at:
In writing:
Parramatta FuneralsPO Box 263 Kings Langley NSW 2147
We work with Picaluna Funerals for all our operational and mortuary requirements.
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